Q: What time do I arrive and when is discharge?
A: Check in time is Thursday @ 5:30pm and discharge is Sunday @ 5:30pm.

Q: Is your program state certified?
A: Yes

Q: Can you take out of state cases?
A: Yes, please call the office for further information regarding out of state cases.

Q: Are meals provided?
A: Yes; breakfast, lunch & dinner are included in your admission cost. We do not provide a meal on Thursday evening so please eat your dinner before coming in.

Q: Can I bring my own food?
A: Yes. You may bring in limited snacks, they must be in sealed, original packaging and fit in your suitcase. There will be other food/vending options provided for you to purchase separately.

Q: What if I have a special dietary need?
A: Please call, text or email the office to make arrangements before your scheduled program date.

Q: Can I smoke in my room?
A: No, all hotels and rooms are smoke free. There will be a smoking area provided outside for the duration of your stay. You are able to bring e-cigs and vaping kits. (All vaping tools need to be empty and oils in sealed, un-opened packaging)

Q: Can I bring electronics or books?
A: Yes; books, magazines, cell phone, laptop, & tablets are allowed. We will cover all the rules regarding this question during orientation.

Q: Do the hotels have WIFI in the rooms?
A: Yes

Q: Can I use the pool/exercise area?
A: No.

Q: Can I have visitors or leave at any time during my stay?
A: No.

Q: Can I have things dropped off during my stay?
A: No, please make sure you have everything you will need for your weekend stay before arriving on Thursday.

Q: Are pets allowed?
A: No.

Q: Can I bring my medication?
A: Yes, please make sure all medication is in the original pill bottle or packaging that it came in.

Q: How much should I pack?
A: Please limit your bag to one suitcase and bring your personal toiletries.

Q: Will my bag be checked?
A: Yes, all luggage will be checked on Thursday when you arrive.

Q: How should I dress?
A: Casual comfortable.

Q: What forms of payment do you accept?
A: Cash, Money Order, or Credit Card

Q: Can I use my federal aid, do you accept that?
A: Please call the office for availability regarding funding assistance. 

If you do not see your question on this list or have any concerns before coming
in, please call or text the office at 216.287.5844.
ALL weapons, drugs and alcohol are PROHIBITED during your stay.

FAQ - state professional services, inc.